Welcome to Loyltworks, also known as Loyltworks, and our platform, L1.Loyalty! These Terms and Conditions ("Terms") govern your access to and use of our website, www.loylt.works (the "Site"), our L1.Loyalty platform, and all related services, applications, tools, and loyalty program solutions provided by Loyltworks ( "Loyltworks," "we," "us," or "our") (collectively, the "Services"). As a product-based company offering a Platform as a Service (PaaS) loyalty platform, L1.Loyalty enables businesses to design, deploy, and manage sophisticated loyalty programs tailored to their needs. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.
1. Acceptance of Terms
By accessing or using the Services, including the L1.Loyalty platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (available at https://www.loylt.works/privacy-policy), and all applicable laws and regulations in your jurisdiction, including those in India and any other country where you access our Services. These Terms apply to all users, including but not limited to visitors, registered users, business clients, merchants, end customers, and partners who interact with the Services.
If you are entering into these Terms on behalf of a company, organization, or other legal entity ("Entity"), you represent and warrant that you have the authority to bind such Entity to these Terms, in which case "you" or "your" refers to such Entity. If you do not have such authority or do not agree with these Terms, you must not access or use the Services.
2. Eligibility
To use our Services, you must meet the following eligibility criteria:
We reserve the right to refuse access to the Services to anyone who does not meet these eligibility requirements.
3. Services Overview
Loyltworks operates L1.Loyalty, a robust Platform as a Service (PaaS) designed to empower businesses to create, manage, and optimize loyalty programs that drive customer engagement, retention, and revenue growth. L1.Loyalty is a cloud-based, scalable, and customizable loyalty platform that caters to businesses of all sizes across industries such as Manufacturing, Automobile, Construction Material & Equipment, Security Solutions, Consumer Goods, Home Appliance, Steel & Cement Industry, Logistics & Medical, and more, in India and globally. Our Services include, but are not limited to:
The Services are provided on a subscription basis, with pricing and feature access determined by your chosen plan (e.g., Starter, Pro, Enterprise) or as customized in a separate agreement with us. Additional details about pricing, plans, and service levels are available on our website at https://www.loylt.works/pricing or through a detailed Statement of Work (SOW) provided to you.
4. User Accounts and Subscriptions
To access the L1.Loyalty platform or certain Services, you may be required to create an account. You agree to:
You are solely responsible for all activities conducted under your account. We reserve the right to suspend, restrict, or terminate your account, without notice or liability, if we detect or suspect:
Business clients with subscription-based accounts agree to:
You may upgrade or cancel your subscription in accordance with the terms of your plan, as specified in the merchant agreement or your SOW.
5. Use of Services
You agree to use the Services, including the L1.Loyalty platform, solely for lawful purposes and in accordance with these Terms. Permitted uses include:
You are expressly prohibited from:
We reserve the right, but are not obligated, to monitor use of the Services for compliance with these Terms. We may take appropriate action, including suspending or terminating access, removing content, or reporting violations to authorities, if we determine, in our sole discretion, that you have breached these Terms.
6. Intellectual Property
All content, software, code, designs, trademarks, service marks, logos, and other materials provided through the Services (collectively, "Content"), including the L1.Loyalty platform, are owned by Loyltworks (Loyltworks) or its licensors and are protected by Indian and international intellectual property laws, including copyright, trademark, and patent laws. This includes, but is not limited to:
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services and Content solely for the purpose of utilizing the L1.Loyalty platform as intended (e.g., managing loyalty programs or redeeming rewards).
You may not:
If you upload, submit, or create content through the Services (e.g., loyalty program designs, promotional materials, or customer data) ("User Content"), you:
We may remove or refuse to display User Content that violates these Terms or applicable laws, at our sole discretion.
7. Third-Party Services
The L1.Loyalty platform may integrate with or link to third-party services, tools, or platforms, such as:
You acknowledge and agree that:
8. Payments and Fees
Access to certain features of the L1.Loyalty platform requires a paid subscription. Subscription fees are based on your selected plan and charged monthly, quarterly, or annually, as specified on our website, merchant agreement, or in your SOW. You agree to:
Additional fees may apply for:
Fees are due in advance and are non-refundable, except as required by law or as specified in your SOW or merchant agreement.
Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
We may suspend or terminate your access to the Services for non-payment, with prior notice. Once suspended or terminated, a reactivation fee will apply to restore your license.
We reserve the right to modify subscription fees or introduce new charges at our discretion. We will provide at least 15 days’ notice via email or on our Site for material changes to pricing. Your continued use of the Services after the effective date of a price change constitutes your acceptance of the new fees.
9. Termination and Suspension
You may terminate your account or subscription by:
We may suspend or terminate your access to the Services, in whole or in part, at our sole discretion, with or without notice, for reasons including but not limited to:
Upon termination:
10. Data Privacy and Security
Our Privacy Policy (available at https://www.loylt.works/privacy-policy/) governs how we collect, use, store, and protect your personal information and data processed through the L1.Loyalty platform. By using the Services, you consent to our data practices as described in the Privacy Policy.
Our Responsibilities: We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or disclosure, in compliance with applicable laws such as the Information Technology Act, 2000 and, where relevant, GDPR.
Your Responsibilities: You are responsible for ensuring that any data you collect, process, or share through the Services (e.g., customer data) complies with applicable data protection laws. You must obtain necessary consents from end customers before processing their personal information.
If you are a business client processing personal data through L1.Loyalty, you may be required to enter into a Data Processing Agreement (DPA) with us to comply with data protection regulations. Contact us at helpdesk@loylt.works to request a DPA.
We retain your account data and User Content for as long as necessary to provide the Services or as required by law. Upon termination, we may delete or anonymize your data in accordance with our data retention policies.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Loyltworks, its affiliates, officers, directors, employees, agents, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to:
Our total aggregate liability for any claim arising under these Terms or the Services will not exceed the total fees paid by you to us for the Services in the twelve (12) months immediately preceding the claim. We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, cyberattacks, or government actions.
12. Indemnification
You agree to indemnify, defend, and hold harmless Loyltworks, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising from or related to:
13. Dispute Resolution
Any disputes arising from or relating to these Terms or the Services will first be addressed through good-faith negotiations between the parties. If the dispute remains unresolved after 30 days, either party may request mandatory mediation, to be conducted in Bangalore, Karnataka, India, by a neutral mediator agreed upon by both parties.
If mediation fails to resolve the dispute, it will be submitted to binding arbitration in Bangalore, Karnataka, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration will:
Each party will bear its own costs, including legal fees, unless the arbitrator determines otherwise.
These Terms and any disputes arising hereunder are governed by the laws of India, without regard to its conflict of law principles. The courts in Bangalore, Karnataka, India, will have exclusive jurisdiction over any matters not subject to arbitration.
14. Modifications to Terms
We may update or modify these Terms at our sole discretion to reflect changes in our Services, legal requirements, or business practices. For material changes, we will provide at least 15 days’ notice via email, on our Site, or through the L1.Loyalty platform. Non-material changes (e.g., clarifications or formatting updates) may take effect immediately upon posting.
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you may discontinue use of the Services and terminate your account.
15. Severability and Waiver
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator, that provision will be severed, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision unless expressly acknowledged in writing.
16. Force Majeure
We will not be liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, wars, terrorist acts, pandemics, power outages, internet failures, or government regulations.
17. Entire Agreement
These Terms, together with our Privacy Policy and any SOW or other written agreement between you and Loyltworks, constitute the entire agreement between you and us regarding the Services. These Terms supersede any prior or contemporaneous agreements, communications, or understandings, whether written or oral.
18. Contact Information
For questions, concerns, or feedback regarding these Terms or the Services, please contact us at:
By accessing or using the Services, including the L1.Loyalty platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.