Live Class in Session
47 attending
SK
Suresh Kumar
Trainer · Paints Application Expert
via Zoom
RK
Rajan K.
Mumbai
PS
Priya S.
Pune
MR
Manish R.
Delhi
AS
Anita S.
Chennai
Live Quiz, Question 2 of 5
What is the recommended drying time between coats of exterior emulsion?
4–6 hours (✓ Correct)
1–2 hours
12–24 hours
30 minutes
47
Attending live
78%
Quiz accuracy
+200
pts to earners
Zoom Integration

Live Classrooms Powered by Zoom
Natively

Loyltworks™ Academy is directly integrated with the Zoom platform, not a redirect, not a separate link. Trainers schedule sessions from the academy admin panel. Learners join from the app. Attendance is captured automatically. Recordings save back to the on-demand library. Everything happens in one place.

  • Schedule and manage live sessions directly from the academy admin console
  • Learners join Zoom sessions with one tap from the academy app, no switching
  • Automatic attendance tracking, join time, duration, and early-leave detectioni
  • In-session quizzes launched by trainer as Zoom overlays, all within the class
  • Session recordings automatically archived in the on-demand academy library
  • Attendance points credited automatically at session end, configurable per session
Four Learning Experiences

One Academy Every Way
Your Partners Learn

Loyltworks™ Academy combines four complementary learning modes, live instruction, self-paced video, active quizzing, and certified assessment, into a single platform that rewards engagement at every step.

01, Live Learning

Live Classroom

Real-time instruction, live Q&A, and in-session quizzes, powered by Zoom.

Host live training sessions for your channel partners, dealer networks, and field teams directly from the Loyltworks™ Academy portal. Sessions run on Zoom, integrated natively so learners never leave the app, with attendance auto-tracked and in-class quizzes running as overlays during the session.

  • Zoom-integrated live sessions, schedule, join, and track attendance in one place
  • In-session quiz overlays, engage learners without pausing the class
  • Live attendance tracking, who attended, for how long, and their quiz scores
  • Session recordings auto-saved to On-Demand Academy for absentees
  • Attendance points credited automatically at session end
Zoom Integrated Auto Attendance In-Class Quiz Auto-Recording
02, Self-Paced

On-Demand Video Academy

Pre-recorded courses, available 24/7, completed at the learner's own pace.

Host your brand's product training, application guides, compliance courses, and skill modules as on-demand video content, accessible any time, from any device. Learners progress at their own pace, pause and resume, and earn points for every video watched and assessment completed.

  • Upload and host pre-recorded video content in HD, any length or format
  • Structured learning paths, series of videos in a defined sequence
  • Progress tracking , resume exactly where learner left off
  • Offline video download for learners in low-connectivity markets
  • View count, completion rate, and drop-off analytics per video
  • Certification issuance, automatically award certificates upon course completion.deliver training to diverse learner audiences
24/7 Access Learning Paths Offline Download Progress Resume
03, Engagement

In-Video & Live Quizzes

Questions that pop during the video or class, turning passive watching into active learning.

Quiz questions can be embedded at any timestamp in a pre-recorded video or launched as live overlays during a Zoom class. Learners answer without stopping playback, driving engagement, testing comprehension, and contributing to their leaderboard score. Brands configure question types, passing scores, and points per correct answer.

  • In-video quizzes at configurable timestamps, video pauses for answer
  • Live quiz overlays during Zoom classes, no session interruption
  • Multiple question types, MCQ, true/false, fill-in-the-blank
  • Points awarded per correct answer, visible immediately to learner
  • Quiz analytics, per-question pass rate and common wrong answers
  • Question randomization, reduce answer sharing and improve assessment integrity
In-Video Quizzes Live Overlays Instant Feedback Points per Answer
04, Certify & Earn

Assessment, Certification & Points

Complete the course. Pass the test. Earn the certificate. Earn the points.

At the end of every course, learners complete a structured assessment. Pass the threshold and a branded digital certificate is generated automatically , downloadable, shareable, and usable as a tier qualifier. Points are credited for video completion, quiz participation, assessment passing, and certificate earning, all configurable by brand admins.

  • Post-course assessment, configurable question types, time limits, attempt rules
  • Auto-generated branded digital certificate on passing
  • Points for video watch, quiz correct, assessment pass, certificate earn
  • Certificate as tier qualifier, required to unlock Gold/Platinum benefits
  • Certificate registry, brand can verify issued certificates digitally
In-Video Quizzes Live Overlays Instant Feedback Points per Answer
Certification & Points

Complete, Certify,
and Earn Points

Every completed course is a loyalty event. Watch the videos, pass the quiz, complete the assessment, and collect your certificate and your points. Loyltworks™ connects learning completion directly to the loyalty points engine, so every training activity contributes to tier progression, leaderboard ranking, and reward earning.

  • 1Points balance enquiries and transaction history requests
  • 2Missed or disputed point credit resolution, purchase code validation
  • 3Redemption request lodging and delivery status tracking
  • 4Scheme and benefit clarification, current offers, tier rules, expiry dates
  • 5App download, registration, and login assistance
  • 6Tier status, upgrade requirements, and milestone communication
  • 7Complaint escalation and resolution follow-up
Learning ActivityPoints Earned
Attending live class (60 min)
+200 pts
Completing a video module
+100 pts
Correct quiz answer
+50 pts
Passing post-course assessment
+300 pts
Earning a course certificate
+500 pts
Full academy pathway completion
+2,000 pts
🎓
Certificate of Completion
This is to certify that
Rajan Kumar Sharma
has successfully completed
Advanced Paint Application & Surface Preparation
A certified training programme by Asian Paints
Having passed the assessment with a score of 88%
Issued
28 May 2025
Cert ID
LWA-2025-4821
Valid Till
May 2026
+500
pts
Certificate + 500 points credited!
Your Gold tier qualification has been unlocked.
Full Platform Capabilities

Everything Your Learning Programme
Needs to Succeed

Built for enterprise B2B channel learning, white-label branded, integrated with the loyalty platform, and designed for learners across India's diverse connectivity landscape.

01

White-Label Branded Academy

Deploy a fully branded online academy in your visual identity, logo, brand colours, custom domain. Members experience your brand's academy, not a generic LMS. Available as web and iOS/Android ap

Custom brandingCustom domainMobile app
02

Multilingual Content Support

Upload course videos, quiz questions, and assessments in multiple regional languages. Learners select their preferred language at login, ensuring comprehension across India's diverse linguistic landscape.

10+ languagesVernacular videoRegional quizzes
03

Offline Learning, Rural-Ready

Download videos on Wi-Fi, watch offline in low-connectivity areas. Quiz completion and progress sync when connectivity is restored. Critical for field force and retail network learners in Tier 2/3 markets.

Offline downloadAuto-syncRural-ready/span>
04

Structured Learning Pathways

Sequence courses into tiered learning paths, Bronze, Silver, Gold. Learners must complete earlier courses before unlocking advanced content. Pathways align with loyalty tier progression.

Learning pathsTier gatingPrerequisite rules
05

Learning Analytics & Engagement Reports

Track completion rates, average quiz scores, assessment pass/fail rates, video drop-off points, and leaderboard movement. Identify which content drives engagement and which needs improvement.

Completion analytics Drop-off trackingQuiz insights
06

Integrated with Loyltworks™ Platform

Learning completions, points earned, and certifications flow automatically into the Loyltworks™ loyalty platform, updating tier status, leaderboard rankings, and redemption eligibility without manual sync.

Auto points syncTier integrationCert as qualifier
Competitive Learning

City State Country
Know Your Rank

Leaderboards turn individual learning into a competitive sport. Learners see their rank against peers in the same city, state, or across the country, driving a constant motivation to complete more courses, earn more points, and climb higher. The highest engagement driver in the entire academy.

City Leaderboard

Rank within your city, more relevant competition for Tier 1 and Tier 2 market dealers

Most Used

State Leaderboard

Rank within your state, great for regional competitions and state-level incentive programmes

Regional

National / Country Leaderboard

Full national ranking, for aspirational top performers and company-wide recognition

Aspirational
Engagement Score = Courses completed + Live classes attended + Quizzes answered + Assessments passed + Certificates earned + Points accumulated
Leaderboard, Top Learners
City
State
Country
KR
Krishna Retailers
Andheri
8,240
👑
RD
Ravi Distributors
Bandra
9,820
AS
Ashok Stores
Malad
7,100
4
PS
Priya Sharma
Kurla · Mumbai
5,960
3 certs
5
RK
Rajan Kumar You
Borivali · Mumbai
3,840
2 certs
6
MT
Manish Traders
Dadar · Mumbai
3,210
2 certs
Complete 1 more course to move to #4, 2,120 pts gap
How Calls Flow

Intelligent Routing Seamless Escalation

Every call is routed to the right layer automatically, no friction, no dead ends. Routine queries are resolved without agent involvement. Complex ones reach the right person instantly.

Call Routing & Escalation Architecture
01

Caller Dials In

IVR answers immediately, selects language, identifies query type, self-serves if possible

IVR Layer
02

AI Handles First

For queries IVR can't self-serve, AI agent takes over in caller's language, 24/7

AI Agent
03

Human Escalation

Complex queries, disputes, escalations, emotion, reach a real agent with full context

Human Agent
04

Resolved & Logged

Query resolved, SMS confirmation sent, call logged to dashboard, member satisfied

Resolved
68% of queries are self-served at IVR level  ·  26% handled by AI agent  ·  Only 6% reach human agents, ensuring agents focus on what matters most
Performance Metrics

What Brands Achieve with Loyltworks™ Academy

Documented outcomes from enterprise learning programmes running on Loyltworks™ Academy across channel partner networks in India.

2×
Course completion rate with in-video quizzes vs. passive video-only courses
Active quizzing drives completion and retention
3.4×
Higher sales conversion rate for certified dealers vs. non-certified
Trained channel partners sell better, and more
89%
Leaderboard participants complete at least one more course per month
Competitive ranking drives repeat learning behaviour
60%
Better knowledge retention in in-video quiz learners vs. video-only
Learning Science Institute benchmark, 2024
FAQ

Questions Programme Managers Ask About Call Centre Support

Answers to the capability, scale, language, and integration questions that come up in every evaluation.

What's the difference between your IVR, AI agents, and human agents?
IVR handles instant self-service for routine queries, balance checks, redemption status, with no wait time and no agent cost. AI calling agents handle more conversational queries (explaining schemes, confirming enrolments, running outbound campaigns) at unlimited scale in the member's language. Human agents handle complex, emotional, or high-stakes interactions, disputed points, complaint escalations, and anything that requires judgement, empathy, or programme authority. All three layers are connected: IVR can hand to AI, AI can hand to human, and full context transfers with each escalation.
Hindi and English are available across all three layers (IVR, AI, and human). Tamil, Telugu, Kannada, and Marathi are available across all three layers. Gujarati, Bengali, Malayalam, and Punjabi are available via IVR and human agents. The AI calling agent supports Hindi, English, Tamil, Telugu, Kannada, and Marathi with natural conversational capability. New languages can be added within 4 weeks, covering agent recruitment, script translation, and IVR menu update.
Loyltworks™ maintains a trained agent reserve pool. Human agent capacity can be scaled from standard (30 seats) to 3× peak capacity within 48–72 hours. For larger spikes, the AI calling layer provides unlimited additional inbound capacity and can absorb outbound campaign volume at any scale simultaneously. For planned events like programme launches or festive campaigns, Loyltworks™ recommends a 2-week advance notice to pre-train agents on any new scheme details.
Onboarding for a new programme engagement typically takes 2 weeks. Week 1: Loyltworks™ creates programme-specific call scripts, FAQ libraries, and escalation playbooks based on the scheme document and platform setup. Week 2: Agent training, certification on programme knowledge, and script roleplay with your brand team for approval. For ongoing updates (new schemes, new tiers, new redemption options), IVR menus and AI agent knowledge bases are updated within 24 hours; human agent briefing within 48 hours.
Yes. Loyltworks™ AI calling agents run large-scale outbound campaigns, enrolment drives, dormant member re-engagement, scheme announcements, and tier upgrade nudges, reaching thousands of members simultaneously in their preferred language. Campaign lists are uploaded to the platform, calling windows are configured per TRAI guidelines (DND compliance, time restrictions), and real-time campaign performance (connect rate, enrolment confirmed, language breakdown) is available on the brand manager dashboard.
All calls are recorded and stored for 90 days. Quality supervisors review a daily sample of calls per agent using a standardised scorecard covering script adherence, accuracy, language quality, empathy, and resolution effectiveness. CSAT follow-up SMS is sent to members after every human agent interaction. Monthly quality reports are shared with brand managers including CSAT scores, first-call resolution rates, escalation percentages by query type, and agent performance rankings. Underperforming agents receive remedial training or reassignment.

Every Call Answered
Every Member Supported

See LoyItWorks call centre in action, live operations dashboard, multilingual demo, and a support architecture configured around your programme and member base.

Contact Our Team