DPDPA Compliance

Loyltworks is committed to protecting personal data and supporting compliance with the Digital Personal Data Protection Act, 2023 (DPDPA). Our platform is designed with privacy-by-design principles, enterprise-grade security controls, and responsible data governance to help organizations securely manage personal data throughout the loyalty program lifecycle. We continuously enhance our platform, processes, and security practices to align with evolving regulatory requirements and industry best practices.

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Our DPDPA Commitment

Processing personal data fairly, lawfully, and transparently.

Collecting only the information necessary for legitimate business purposes.

Protecting personal data through appropriate technical and organizational safeguards.

Supporting Data Principal rights under the DPDPA.

Maintaining accountability through governance, monitoring, and audit practices.

Continuously improving our privacy and security framework.

How Loyltworks Supports DPDPA

Lawful Processing
Personal data is processed for defined and legitimate business purposes.
Consent Management
Supports consent capture and management where applicable.
Purpose Limitation
Data is used only for the purposes for which it is collected.
Data Minimization
Only relevant and necessary personal data is processed.
Data Accuracy
Supports updating and maintaining accurate information.
Security Safeguards
Encryption, access controls, secure infrastructure, and monitoring protect personal data.
Data Principal Rights
Supports customer workflows for access, correction, deletion, and grievance handling.
Accountability
Audit logs, governance controls, and security monitoring help maintain compliance.

Platform Capabilities Supporting DPDPA

Our platform includes built-in capabilities that help customers strengthen their privacy and compliance posture.

✓Consent Management
✓Role-Based Access Control (RBAC)
✓Encryption for Data in Transit & At Rest
✓Secure API Integrations
✓Audit Logs & Activity Tracking
✓Security Monitoring
✓Grievance Management Support

Data Principal Rights

Loyltworks supports organizations in responding to Data Principal requests in accordance with applicable regulations.

✓Right to Access — Request access to personal data.
✓Right to Correction — Update inaccurate or incomplete information.
✓Right to Erasure — Request deletion of personal data where applicable.
✓Right to Grievance Redressal — Raise concerns regarding personal data processing.
✓Right to Nominate — Support nominee-related requests where applicable.
✓Right to Withdraw Consent — Withdraw consent for data processing, where consent is the legal basis.

Security & Governance

Protecting customer data is a core part of our platform and operational practices. Our security program includes:

✓ISO 27001 Certified Information Security Management System
✓Privacy by Design
✓Secure Software Development Practices
✓Vulnerability Assessment & Penetration Testing (VAPT)
✓Role-Based Access Control
✓Encryption Standards
✓Audit Logging & Monitoring
✓Continuous Risk Assessment
✓Employee Security Awareness Programs

Need More Information?

Our Security & Compliance team is available to assist with:

✓ DPDPA Compliance Queries
✓ Security Questionnaires
✓ Customer Due Diligence
✓ Compliance Documentation
✓ Enterprise Security Reviews